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I recently came across this funny and insightful note on the issues admins face selling changes to their users. Originally aimed at online gaming communities, the same relationship management issues pop up when you update a webmail interface, introduce a VPN or really add any features to a long-standing and actively used tech product. A big hat tip goes to Wilhelm of TAGN for this.

"If your community was currently being dragged from place to place in a wooden box lined with broken glass, and you told them you were going to replace the box with a hovercar lined with fur, you would have [to] pry half of them out of the box with a crowbar. And some of them will be complaining years from now that riding in the box built character, and fur makes them sneeze."

-The Metaverse Mod Squad (Sanya Weathers) on Making Community Changes Without Pain